Do you have any feedback for us? Please complete the form below.
EarnLearn is committed to giving you an unforgettable learning experience. Whether you have a compliment, complaint or feedback you’d like to make, we appreciate hearing about your experience. We take all feedback and complaints seriously and use these to improve our overall business processes and enhance the trainee journey.
We will respond within five working days. We will not use your details for any other purpose other than to respond to you, and details supplied will be treated in a confidential manner
We are committed to providing a high-quality training experience. If you have a serious concern or issue, we have a Formal Complaints Resolution Process to ensure all complaints are handled fairly, promptly, and respectfully.
Please see our formal complaints resolution process below if you have a more serious complaint.
A complaint is deemed a Formal Complaint if it requires an investigation into misconduct by one or more parties. We encourage you to speak with your EarnLearn Account Manager in the first instance, as they can often help resolve matters without the need for a Formal Complaints process.
If your concern cannot be resolved this way, or if the matter involves misconduct, it will move into the Formal Complaints process.
If you wish to make a formal complaint, send the completed Formal Complaints form to qa@waiouru.earnlearn.ac.nz. All formal complaints are managed by our dedicated Complaints Officer, who will oversee the investigation and communicate the investigation outcome within 30 days.
0800 327 648 (0800 EARN IT)
Monday - Friday, 8:30am - 5pm
If you’re overseas, please phone
+64 09 9051748
supportel@waiouru.earnlearn.ac.nz
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